How to Choose your VoIP Provider

A VoIP service is far more cost effective than a regular phone. Besides significantly lowering costs, you can get all the benefits associated with a traditional service like 3-way calling or caller ID that are now considered indispensable. And VoIP technology is constantly improving and becoming faster, clearer and more efficient.

A large number of VoIP service providers are constantly entering the market despite the intense competition because demand continues to grow. Since many service providers offer low rates and excellent service plans, it's become difficult to differentiate between companies. 

We've provided a simple way to choose your VoIP provider:

5 Key Ways to Evaluate a VoIP Service Provider


choose your voip provider wisely

1. Price: Decide if the plan is cost effective.

See that the company offers all the cost-effective benefits that you need. Compare the plans for international dialing and long distance. Some plans offer free international calling to a large number of different countries. Look at the cost of the basic plan, as well as what optional features available. One of the best ways to do a price comparison between different vendors is to consider the cost over a full year. Some plans may offer a low introductory rate but then end up with a higher cost by the end of a year. Some VoIP companies tend to charge slightly under $20 per month (some well under that amount), while a few higher-end companies can charge upwards of $40 per month.

2. Size: Can they handle your company's capacity?

Will the VoIP service be used for one-on-one personal calls, group meetings or large forums? Many providers offer excellent voice quality and low latency when dealing with small numbers, but the quality of the service can quickly degrade when too many users are introduced.

3. Trial: Choose a provider that offers a free trial period.

There are many things you can learn during a free trial period that may not be mentioned in the company literature or by the company rep; things that you can only find out by trying out the system for yourself. A free trial period will allow you to evaluate your sound, how efficiently technical support responds, and exactly how to use the system. During a free trial period, you will not have to buy special equipment and will not have to deal with the hassle and cost of shipping it back.

4. Customer Service: Find out all you can about the level of support.

There are two support levels to consider: Customer support and technical support. Can you get your billing questions answered quickly and courteously? Do the technical support people provide you with expert help when you need it? What are the hours of customer or technical support? Can you talk to a real person or is everything handled by emails and instant messengers? Finally, don’t just go by what the company tells you, but scout for reviews from other users on forums.

5. Integration: Make sure the technology can work with peripheral sources.

Many VoIP providers can be used with peripheral devices, such as computer-to-phone communication, large group conference calls, televised remote meetings, and many other scenarios involving multiple technology platforms. Your company must evaluate if any of these scenarios apply to them, then find a provider that can integrate with the technology they wish to use.

There are numerous things to consider when trying to decide on a VoIP provider and by evaluating these five factors, you will be able to make an informed choice.


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